Hear what our customers have to say about Northtown Auto
Paul Marovitch
03:09 25 Jan 23
This dealership is as shady as it looks. Maybe more. The sales team is friendly, but no one really cares about the customer. At all. The vehicle I purchased has countless safety issues from bald tires and dark windshield tint and poorly functioning headlights, to missing bolts in places where bolts missing is a matter of crashing or not crashing. Thankfully I took the car to a reputable mechanic and looked it over thoroughly myself. Of course, they told me it was safe. They lied. Much like they lied about the useless vehicle warranty being refundable. I’ve been fighting with them and the warranty company to cancel it for about 45 days now. Every time I follow up, there is always one more step that must be taken before the warranty will be canceled and refunded. Find something wrong with the car on the lot, it won’t be fixed, regardless of what they promise. Be sure to question everything they tell you, and demand it to be put in writing and notarized. Doing simple repairs on this vehicle have all lead me down new and very windy rabbit holes. Missing front bumper securing components, missing spare tire, broken back seat latches that secure the seat to the car, and ceiling fabric falling down are just a few basic things that have shed light on bigger problems. Be sure to demand a price that does not include a car warranty. That price was hidden and buried in the purchase price of the car on top of other dealership fees until brought to light at the last document signing with the finance guy. Don’t waste your time here. Buy from a dealership that is up front. Yes, they are hard to find, but not impossible. Just don’t go to this one. You’ve been warned.
Richard Gonzales
07:10 25 Dec 22
Recently bought a 2017 Focus RS here with the help of a worker , Jalil. Everything went smoothly and quickly as a car sale should be. Car has been amazing and the entire staff was insanely helpful. Would recommend this dealership to anyone looking to purchase a car !
Kaylyn Maat
22:13 01 Dec 22
When my husband and I first came in we had a pretty strict budget. When we heard they didn’t have many options within our budget we decided to look elsewhere. That was when Jason came out to us before we left letting us know of all of the options they had and in detail! He was very friendly and approachable and made sure that we were being heard and was respectable about our budget. Toward the end of the day we found a great car that runs fantastic! They even let us take it for a test drive which was so helpful in making a decision. I was dreading the process of paperwork but it went very smoothly with Jason and he would even explain things to me in detail when I had any questions. Thank you so much, Jason! We appreciate the great lengths you took to help us find what we were looking for and made sure countless times that we were comfortable with our decision! 🙂
James
02:31 10 Oct 22
Went in, in need of a reliable vehicle that I needed soon. Patrick and the rest of the team there were more than accommodating to my needs and situation. I was in and out with a nice truck, within just a couple hours. I highly recommend this place. All the cars on the lot seem in great shape and I'm very happy with the truck they got me into.Again, props to Patrick on this one.
kyiah evans
21:26 19 Sep 22
Had an amazing experience buying my first car!!!! Dylan was fantastic at making sure I was able to get exactly what I needed and in my price range. 4 months later my mother bought the Camero she has wanted forever!!! Thank you so much Dylan!!!
Sean Brown
04:07 06 Sep 22
My salesman, Dylan, was the most down to earth salesman I've dealt with in a long time.He was attentive from the moment we linked up, as opposed to most sales people that aren't at all interested until the "fish tank" runs your credit score. He answered my questions in detail, was able to hold a conversation while waiting on financing, just an all around good experience and great salesman. Being in the car business myself in a far different capacity, it was refreshing to deal with a real person.In fact, everyone at North town Auto sales had the same attitude. I would absolutely recommend checking them out if you're in the market for a used car!
adran francis
19:12 22 Aug 22
My experience here was incredibly satisfactory! Jalil was a true professional and very patient and thorough throughout the process, so much so that my wife and I both left in new cars quickly and efficiently. Joe Diamond was also great and I'd recommend this lot a million tines over
Brad Freitag
21:29 26 Jul 22
So pleasent. My wife and I went in to browse inventory and ended up finding the perfect vehicle thanks to Dylan Noble. The only reason I don't rate 5 stars is because nobody is perfect but this experience was pretty close to it. Highly recommend
Ron Weaver
17:12 25 Jul 22
I came in to purchase a new to me vehicle. When I arrived I was greeted by Patrick who shook my hand and asked me how he could help. I told him what I was looking for.He showed me a21 Sentra that fit my needs perfectly. Patrick was very helpful in getting me a great interest rate as well as a new insurance company that saves me 50% with better coverage than I had before. I highly recommend Patrick and Northtown Auto if you're looking for a quality used vehicle.
Marty Lawrence
03:17 11 Jul 22
I spotted a gorgeous Mustang at their dealership, so I went in and spoke with my salesperson, Patrick. I usually hate dealing with salespeople, but Patrick was extremely easy to work with, and went the extra mile to make sure I got got the best deal possible. The business manager was also great to work with. I'm very pleased with my experience at Northtown, and I wouldn't hesitate at all to recommend them.
Danny Hargrave
16:51 07 Jul 22
Dimitri our sales rep. And his manager Johnny got us into a Ford Explorer and it ended up having some issues. The got us into a newer for Explorer with less miles than next day. They are taking the time to make sure we are safe on our trip. You guys are awesome THANK YOU
Amanda
18:42 05 Jul 22
Definitely the best car shopping experience I’ve ever had. Aaron was super helpful and found the car I wanted in my price range and was really friendly throughout the whole process! For sure would recommend!
Natausha Savage
20:58 29 Jun 22
Tanner was the best salesman I have ever dealt with! I am very happy I was able to go through northtown auto sales. I was able to walk out with my new car same day. Was able to break down down payment into 2. And Tanner was able to make everything work out in the end. Thank you so much for everything you have done for us today Tanner your truly amazing and did an amazing job!!
Alec Taylor
01:39 16 Jun 22
I enjoyed buying my ‘93 Nissan 300ZX Twin Turbo from NW Auto Sales. I worked with Jocko Audet to go over the car remotely, and we completed the deal via email. Lemon Squad did the pre-purchase inspection, and I picked the car up a few days later. Overall, an easy & professional experience.
Laurie Denison
06:41 11 Jun 22
I bought my super nice Mustang GT from here. These people are amazing to do business with!! Jalil is great. John is amazing. They all are great.
Heide Evans
19:05 28 May 22
This was my daughter's first car purchase and a very pleasant experience. DYLAN NOBLE was very patient with her making sure to answer all of her questions and providing time for her to think about her decision without pressure. I would recommend asking for DYLAN !!!!! when visiting Norhtown auto sales
Andrew Marshall
00:12 16 May 22
Have bought a few vehicles from here, always easy no pressure. Great trade in value given. Worked with Jalil Handy and he was great, got us into exactly what we wanted at the price we wanted.
Mary Corr
08:35 14 May 22
Ask for Dimitri he's the BEST! He made the process super smooth. He really goes above and beyond for his customers. Johnny the sales manager and the finance guy were super helpful and chill too. They offer great prices, and are not pushy. Thanks Guys!
Zach Hill
17:45 04 May 22
I was in the market for a pickup truck, and I decided to go to Northtown since it had reasonable reviews. When I first got there I had a warm welcome, however that slowly diminished throughout my experience. On the way to look at the pickup, the salesman started smoking and it was hard to not get it in my eyes and lungs. The pickup I looked at was nice and so I decided to look at different pricing options. The car salesman seemed frustrated that I kept asking for different quotes and to take off their warranty that wasn’t worth it. He then tried getting me to sign the back of piece of paper to “make sure I was serious”. The front if the paper was the agreement to the terms. I was SHOCKED! From the point on I knew that they didn’t care about my finances or situation, they only cared about the commission. While the vehicles might be nice, the customer service was unacceptable and I would advise against this business.
Dale Henthorn
01:26 01 Apr 22
I want to thank general Manager and all management team. Also for the salesman the year We bought a 2014 Dodge Ram. This year traded it for a 2015 Dodge Ram and super excited about it great customer service and was able to get us a really low interest rate. Great customer service and I would recommend this place for buying a vehicle.
